Effective date: [DATE]

These Terms & Conditions ("Terms") govern your use of safrello.com (the "Site") and the services provided by Safrello ("Safrello," "we," "us," or "our"), a business automation services company based in Bakersfield, California. By using the Site or our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.

1. Use of the Site

You may use the Site to learn about our services and to contact us. You agree not to misuse the Site, including by submitting false or misleading information, attempting to disrupt or gain unauthorized access to the Site, or using it for any unlawful purpose.

2. Our Services

Safrello designs, builds, and supports business automations, such as workflows that connect forms, email, calendars, CRMs, and other software. The scope, deliverables, timeline, and price for each project will be described in a written quote, proposal, or agreement (a "Project Agreement"). If a Project Agreement conflicts with these Terms, the Project Agreement controls.

3. Quotes and Payment

Quotes are valid for 30 days unless stated otherwise. Setup fees are due as described in your quote, and optional support plans are billed monthly in advance, unless your Project Agreement says otherwise. Late payments may result in paused work or support. Fees are non-refundable once work has begun, except as stated in your Project Agreement or required by law.

4. Your Responsibilities

To deliver our services, we may need access to your accounts, tools, and information. You agree to:

• Provide accurate information and timely access to the tools needed for your project

• Keep your account credentials secure and manage who has access to your accounts

• Make sure you have the right to use any data you share with us

• Make sure your use of automations, including emails and text messages sent to your customers, complies with applicable laws, such as consent requirements for marketing messages

• Review and test automations before relying on them for important tasks

5. Third-Party Tools

Our automations often rely on third-party platforms, such as Make.com, Google Workspace, CRMs, and AI services. Those platforms are governed by their own terms and pricing, and any subscription costs are your responsibility unless your Project Agreement says otherwise. We are not responsible for outages, changes, or errors caused by third-party platforms, though we will work to fix affected automations under an active support plan.

6. AI Features

Some automations may use AI tools to draft messages, summarize information, or sort inquiries. AI output can be inaccurate, so you are responsible for reviewing how AI-generated content is used in your business. We use AI only where it supports a workflow you approve.

7. Ownership

Once paid in full, you own the automations we build specifically for you, as configured in your accounts. Your data always remains yours. Safrello keeps ownership of its general know-how, templates, and methods, and may reuse them for other clients without using your confidential information.

8. Confidentiality

We keep your business information and data confidential and use it only to provide our services. Our Privacy Policy explains how we handle personal information.

9. Warranties and Disclaimers

We perform our services with reasonable care and skill. Except as stated in these Terms or your Project Agreement, the Site and our services are provided "as is," and we do not guarantee that any automation will be error-free or uninterrupted, or that it will produce specific business results.

10. Limitation of Liability

To the fullest extent permitted by law, Safrello will not be liable for any indirect, incidental, special, or consequential damages, such as lost profits, lost data, or lost business. Our total liability for any claim related to the Site or our services will not exceed the amount you paid Safrello for the services giving rise to the claim during the three months before the claim arose.

11. Indemnification

You agree to indemnify and hold Safrello harmless from claims arising from your misuse of the Site or our services, the data you provide, or your violation of these Terms or applicable law.

12. Ending Services

Either party may end services as described in the Project Agreement. If no terms are specified, either party may end ongoing services with 30 days’ written notice. You remain responsible for fees for work completed up to the end date.

13. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the state or federal courts located in Kern County, California.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date above.

15. Contact Us

Safrello

Bakersfield, California

Email: hello@safrello.com